Refunds & Cancellations

1. Cancellations

You can cancel your Suryawave SaaS subscription at any time. When you cancel, you will continue to have access to the platform and your store will remain active until the end of your current billing cycle. To cancel your subscription, please visit the Billing section in your Dashboard or contact our support team.

2. Refunds

We offer a generous 14-day free trial so you can fully evaluate our platform before being charged. Therefore, we generally do not offer refunds once a subscription charge has been processed.

However, if you forgot to cancel your trial and were charged, you may request a full refund within 7 days of the transaction date. Please contact our support team to initiate the refund process. Once approved, the refund will be credited back to your original payment method within 5-7 business days.

3. Merchant Store Policies

Please note that this policy applies only to the Suryawave SaaS subscription fees paid by merchants. Suryawave does not handle refunds or cancellations for products purchased by customers from individual merchant stores built on our platform. Customers must contact the respective store owner directly according to that store's specific Refund Policy.

4. Contact Support

For any billing inquiries, cancellation requests, or refund processing, please contact us.